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Office Administration Training  


Training Dots Program Objective: To prepare the student for a career in a contemporary office environment utilizing industry standard software applications. Graduates will be able to obtain employment as Office Managers, Administrative Assistants, Executive Assistants, Bookkeepers, Accounts Receivable or Accounts Payable Clerks.

Program Prerequisites: A high school diploma or equivalent and a qualifying interview with a school administrator. Previous employment, prior training or an aptitude for the work that will enable the student to succeed.

Program Description: The program consists of 12 courses that provide basic accounting theory, popular business applications, management fundamentals, sales, purchasing, customer service, the internet, and desktop publishing. Career Development will be a key component of the program throughout the term.

Course Name Hours
Computers and Software Applications I 60
Introduction to Bookkeeping and Computerized Accounting 120
Fundamentals of Business and Management 60
Customer Service Techniques 30
The Sales Process 45
Fundamentals of Purchasing 30
Comprehensive Office Management 75
Computers and Software Applications II 60
Career Development 60
Office Administration Practical 60

Name Hours
Computers and Software Applications I 60
  Introduces computer literacy and software. It overviews the Windows operating system and provides in-depth knowledge of Microsoft Word and Excel. Common business applications are introduced to demonstrate the capabilities of the software.

Introduction to Bookkeeping and Computerized Accounting 120
  Prepares the student to perform bookkeeping and accounting functions in a small to medium size business. Students learn through realistic accounting simulations and projects using popular accounting software.

Fundamentals of Business and Management 60
  Explores basic business and management concepts. Topics covered include business structures, organizational setup, business plans, human resources, business ethics, insurance and banking. Case studies are utilized to help the student gain real life experience.

Customer Service Techniques 30
  Prepares the student to deal effectively with customers in an office environment. Topics include creating a climate of service excellence.

The Sales Process 45
  Provides a thorough understanding of the mechanics of the technical sales process, as well as a solid basic comprehension of the tools necessary for sales success. Special attention is focused on the role of the support person in the sales dynamic.

Fundamentals of Purchasing 30
  Provides the student with an understanding of the fundamentals of negotiation and purchasing on a budget. Proper inventory level management is also covered.

Comprehensive Office Management 75
  Prepares the student to competently perform the functions of Office Management in a small to medium size office. Topics include payroll, benefits administration, human resources, filing systems, telephone systems and other office equipment.

Computers and Software Applications II 60
  Covers more sophisticated office management technology such as the internet, desktop publishing and contact management.

Career Development 60
  A comprehensive program of sophisticated job seeking skill development including such topics as resume and cover letter preparation, understanding employment advertising and interview skills. The Career Development Office will partner with the student on actual job development throughout the program.

Office Administration Practical 60
  Students will work in real life office administration settings, either in the field on actual worksites or in the lab on realistic business simulations.

Program Schedule:
Day School -  Monday through Friday 8:30 AM to 2:30 PM


 
CDM Institute  -  New Jersey  -  Pennsylvania  -  Delaware  -  800.709.7244  -  Copyright 2010 CDM Institute. All Rights Reserved.